Short version: ZWO does not currently offer a trade-in or buyback program. Due to high demand, new orders are expected to ship within approximately 3–4 weeks. We are not able to comment on unreleased products such as the S70 or S100.
Can I trade in my Seestar S30 Pro toward an S50 Pro?
Not at this time. ZWO does not currently offer a buyback, trade-in, or upgrade program, so we cannot provide credit or a discount toward the Seestar S50 Pro for customers who recently purchased the S30 Pro.
We are always evaluating new programs and initiatives, and your feedback will be kept in mind for future consideration. If any upgrade or trade-in program becomes available, we will announce it to our community first.
If you would still like to purchase the Seestar S50 Pro, you are welcome to place a new order at any time through our official website.
I placed an order: when will it ship?
We're currently processing and shipping orders in the order they are received. Due to high demand, for orders placed on or after September 1st, shipment will take place 3‑4 weeks from your order date. Thank you for your patience and support!
As soon as your order ships, you will receive the tracking number by email.
I have not ordered yet — can you tell me the shipping time?
We're currently processing and shipping orders in the order they are received. Due to high demand, For orders placed on or after September 1st, shipment will take place 3‑4 weeks from your order date. Thank you for your patience and support!
Can you share more information about the Seestar S70 or S100?
We appreciate your interest in the Seestar lineup. We cannot share more information about the S70/S100 or other unreleased products at the moment. Please stay tuned to our official website and social media for the latest updates.
Still need help?
If you need further help, submit a support request (ticket) through our Help Center: https://helpdesk.zwoastro.com/hc/en-us/requests/new
Please include your order or ticket ID, and if your question is about a device you already own, please also include its serial number (SN) so we can help you faster.